Xerox printer error codes

• 116-324A software "exception failure", usually caused by a corrupt print job that the printer cannot process.
• 116-321A software processing error inside the printer.
• 116-703A PostScript processing error: the printer could not read the print data it was sent.
• 116-720The print job ran out of printer memory.
• 116-749The job asked for a font the printer does not have.
• 016-910The paper size or type, or the staples, chosen in the print driver are not loaded in the printer.
• 016-426The printer has stopped talking to Xerox servers, so meter reads for billing and automatic supply orders may not go through.
• 016-764Scan to E-mail failed because the printer could not connect to the e-mail (SMTP) server.
• 027-504The e-mail server rejected the scan, usually because the attachment is bigger than allowed.
• 016-503The printer cannot find the e-mail server by name, so it cannot send scans or e-mail.
• 027-452Another device on the network is using the same IP address as the printer.
• 016-982The printer's hard disk is full (016-982), or an e-mail is larger than the limit (016-985).
• 077-900A paper jam in the paper path, usually at the back of the printer.
• 024-950Tray 2 is empty.
• 071-210A paper tray reported a hardware error. 071 is Tray 1, 072 is Tray 2, 073 is Tray 3.
• 047-211A hardware error in the paper output (047-211), the duplex unit (047-214) or the finisher (047-216).
• 062-277The scanner and the document feeder on top lost contact with each other, or the feeder reported a fault.
• 010-320The fuser's heat roll overheated.
• 091-921The printer cannot confirm the black drum cartridge (position R1) is seated correctly.
• 071-101A paper jam at Tray 1.
• 374-100A paper jam in Tray 4.
• 024-910The paper size in Tray 1 does not match the size the printer expects.
• 016-799The print job contains a setting the printer cannot do, such as a paper size, tray, 2-sided or output option it does not support.
• 016-720A print job error: the printer could not process a job.
• 029-716The printer is set to use a proxy server, but your network does not have one.
• 016-349A device fault: the printer reports a problem with its network MAC address.
• 041-340A device fault: the printer's engine control board (MCU) could not read its memory (NVM).
• 041-353A fuse failure on one of the printer's internal circuits.
• 077-314A device fault in the paper feed control.
• 058-316A general device fault reported by the printer.
• 024-933The yellow (Y) drum cartridge has reached its end of life and needs replacing.
• 024-940The magenta (M) drum cartridge has reached its end of life and needs replacing.
• 093-335The printer cannot read the chip (CRUM) on the toner cartridge.
• 092-318The printer's colour calibration could not read its test patch for one colour (092-318 is yellow). Print quality for that colour may drift.
• 09-597-00A toner control system failure: the printer cannot keep the right amount of toner in the system.
• 099-395The fuser motor is drawing the wrong current.
• 310-330A fuser motor fault. Code 345-354 means service is required.
• 010-341The fuser installed in the printer is from a different product.
• 117-320The printer's internal storage card (eMMC) failed to start, is unsupported, or cannot be read.
• 117-319The printer could not read program or font data from its internal SD card, which may be corrupted.
• 062-380The scanner lamp is not bright enough during its automatic brightness check.
• 362-476The scanner carriage did not return to its home position.
• 012-239A finisher fault: a paddle inside the finisher did not return to its home position.
• 301-305The left side door was opened while the machine was running.
• 303-503A fax error with the remote machine.
• 17-200A network connection error.
• 17-510The printer failed to send an image file.
• 11-1312A communication error between the computer and the printer while printing.
• 900.xxA firmware (kernel) error. It can come from a bad job, a driver, the firmware itself or a hardware fault.
• 31.60CThe printer cannot detect the imaging unit.
• 32.40The printer does not accept the toner cartridge: it is not genuine, is a starter cartridge from another printer, needs newer firmware, or is faulty.
• 120.xxA fuser motor error.
• 88-47The printer asks for a new toner cartridge after very few pages, or for a new imaging unit (31-65T). Often seen with toner building up inside the printer.
• Find the fault codeEvery fix starts with the exact fault code. If the message is gone, the printer keeps a history.